Gallup reports 70 percent of employees are not engaged in their work including 18 percent that are actively disengaged. Engaged employees give 57 percent more effort and are 87 percent less likely to resign.
35 percent of workers say they would forego a significant pay raise in exchange for having their boss fired — permanently disengaged. Employee disengagement also drives concern over customer engagement. Engaged customers average a 23 percent premium in value (share of wallet, profitability, sales growth) and disengaged customers a 13 percent discount.